Refund policy

Except where applicable law gives you a right to cancel, return, or receive a refund, PawTrail Corp does not accept returns or offer refunds for a change of mind, buyer’s remorse, or selecting the wrong item or model.

If an item arrives damaged, defective, or incorrect, email support@pawtrailcorp.com as soon as possible. Include your order number and clear photos or video showing the issue. Please do not send an item back unless we provide return instructions. We will review the issue and provide any remedy required by applicable law. Any resolution beyond what the law requires will be considered case by case. Supplier reimbursement or approval is not guaranteed and does not limit your legal rights.

If your order has not arrived, contact us at support@pawtrailcorp.com so we can review the tracking and order details. Nothing in this policy limits any cancellation, refund, repair, replacement, warranty, or other rights you may have under applicable consumer-protection laws.